Choosing the right CRM tool like SalesBabu CRM along with organised implementation of strategy & planning it is very critical for a successful usage of the software. The SalesBabu CRM solution enables organisations to automate all their critical business information, thus achieving a tremendous increase in business productivity and reduce costs to develop effective Sales & Marketing and Customer Service Strategies. Below are some of the steps that need to be followed for a successful CRM Implementation in any business model: -Choosing the right CRM Tool -CRM support -Organizational commitment/Management trust -Open to changes -Automation -Mapping of processes, deviation, MIS inputs to management for decision making