Adopting a new CRM system means changing our old habits, many old employees and traditional process may feel the pitch of new implementation in the initial phases but if the transitions of these rollout methodologies is efficiently implemented then CRM will be one of the most helpful tools that can be used for business process and customer relationship management. Some of the prerequisite of CRM execution. -Features of a CRM software -Business Requirements -System Design -Non Functional Requirement -Functional requirements