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JOB PROFILE:• Work proactively to ensure client satisfaction by building strong client relationships• Determin...

  • Category: Marketing
  • Published: 06/10/2014
  • Current Rating: /5 0 Vote

    Description

    JOB PROFILE:


    • Work proactively to ensure client satisfaction by building strong client relationships


    • Determine any issues or potential issues by regularly to ensure quality standards and client


    expectations are met.


    • Ensure that client issues are handled in an efficient manner through problem solving, drawing on


    various department resources, etc.


    • Communicate with the identified resource to determine results of current client satisfaction surveys


    • Work with the Marketing Department on Client Retention projects and ideas


    • Communicate the client’s goals and represent the client's interests to the team


    • Work with Development and Technical Support to ensure client requests are handled in a timely


    fashion


    • Report to Client Services management, providing regular input on all account activity


    • Work in an on-line ticket queue to monitor and resolve account issues


    • Troubleshoot and develop technical solutions related to software and setup errors for software


    engineers and assigned accounts


    • Document account deliverables and client-request requirements in Statements of Work


    • Specify hardware/software configurations based on account requirements/environment


    • Other duties as assigned


    SKILLS:


    • Excellent interpersonal and relationship building skills


    • Problem solving skills


    • Strong analytical and mathematical abilities


    • Strong attention to detail and accuracy


    • Strong organizational skills with the ability to manage multiple tasks simultaneously


    • Excellent verbal and written communication skills


    • Ability to work with little supervision


    • Proficient in numerous computer programs including all MS Office products, CRM systems, as well as


    the ability to learn new systems in a fast-paced environment


    QUALIFICATION:


    • 2 - 3 years experience in an institutional asset management or finance client relations role or


    equivalent experience.


    • Bachelor’s Degree. MBA and/or CFA strongly preferred.


    • Series 7 registration a plus.


    Phone Number : 9880970335
    Website URL : www.kirantechnologies

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