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Description

iCallify is an intelligent call center software, which is furnished with a wide range of features. Some of the important features available in any call center solution are dialers and call routing rules. Here is the list of features available in iCallify:


Dialers:


- Predictive dialer
- Manual dialer
- Auto dialer
- Progressive dialer
- Preview dialer


Call routing rules:


- Least talk time call routing
- Agent rank based call routing
- Random call routing
- Skill-based call routing
- Advanced call routing
- Round robin call routing
- Random call routing
- Fewest call routing
- Sticky agent


To know more about iCallify in more detail, visit https://inextrix.com/icallify

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