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The COVID-19 pandemic posed several difficulties for enterprises, especially in the travel and hospitality industries. Many enterprises had to undergo massive retrenchments and downsizing in attempts to sustain today’s pandemic-induced business environment and mitigate losses. Although most enterprises do it as a last resort to remain functional during these uncertain times, there are other ways to cut costs and overhead expenses.

In some cases, layoffs are inevitable and downsizing might be the only option to cope with the losses. However, the least we could do is minimize resource wastage that would significantly reduce overhead costs. That said, CRM software development is a tried-and-tested way to gain complete control over sales operations while also reducing operational expenses.

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