Category : Customer Service Posted : 26/04/2012 Price : Check with seller Location : Madurai(Tamil Nadu)
Opening for Highest pay in pune- Wipro- Walk in AUNDH-
Need Excellent communication
Experience one year in international BPO voice/ knowledge in Telecom
Send resume or call 9552228200 ( Amol) / 7720089763( shital)
Job Description :-
(Australian Telecom Process, Client TELSTRA )
Australian biggest brand “Telstra” its direct interaction with onsite Telecom Technician to get the services (cut over) activated at customer’s premises for Fixed Landline and Broadband through Fiber optic Network.
• Handling calls for Telstra Technician and Case Manager’s to resolve customer issues with Fixed landline and Internet service.
• End to end trouble shooting on NTD (network termination device) and HNG (Home network gateway) Modem /Routers.
• Helping customer to set password for the routers.
• Connecting their Landline phones to the modem wired as well as wireless using Gigaset phones by setting Wi-Fi connection with wireless routers and modem.
• Giving first call resolution by Activating the incoming calls once the connection are proper and if the customer is able to browse internet and also make calls from the phone connected to modem .
• If the issues are still not resolve then getting it resolved by calling onshore escalation to seek help in getting customer or technician issues resolved providing FCR (first call resolution)
•Activation -Deactivation of ADSL and POTS Services
• Assigning network path ,PGS (pair gain System).
• Programming the network and assigning the orders to field tech for jumpering.
1) Provides true visibility and accountability for Incident
2) Drives efficiency, discipline and productivity for incident
Thanks & Regards
+91 955 222 8200
+92 772 008 9763
Email ID : email@example.com