If your Gmail account gets blocked and you have to reset your password to get into your Gmail account you will have to complete the verification process. However, if your personal information help and you had not updated it in your Gmail account you will not be able to complete the verification. In such situations there is only one way left to resolve the problem. You have to get in touch with Gmail customers and they will help you to authenticate your identity with the help of information you provided. They will ask you certain questions related to your e-mail sending habits. Once the verification is complete you will be able to reset your password and get back to your Gmail account.