Upaadhi Software Solutions Pvt Ltd is a leading Manpower Recruitment and Payroll Services to our esteemed clients in India.
We have urgent openings for the position of Customer care Executive to a reputed company in Hyderabad. The candidate should have good communication skills in any two languages in English, Telugu, Malayalam, Kannada, Hindi and Tamil.
• A deep knowledge of the operations of a customer care department in an organization.
• Candidate should have Excellent communication/ interpersonal/ presentation skills in English, Hindi and Telugu with clarity in speech, fluency and grammar.
• Basic computer knowledge with MS-Office, Outlook and effective browsing skills.
Responsibilities of a Customer Support Executive.
• To remain as basic point of contact for customers with queries, complaints, and feedback’s, requests etc.
• Ensuring timely and professional responses to all complaints, requests and queries received.
• Research and compilation of answers for informational requests from customers.
• Proper recording and scrutiny of the complaints received.
• Maintain and develop external party relationships.
• Preparing reports on the activities of the Customer Care department or team.
• Efficient dealing of complaints to completion and enabling satisfaction of customer.
• Rendering useful administrative support to other members of the customer care team.
• Ready to Work in Rotational Shifts.
• Flexible to work for Inbound/Outbound.
• Graduates/Undergraduates/Freshers are welcome.
Qualification: Minimum Intermediate to Any Degree.
Work Location: Secunderabad and Hyderabad.
Interested candidates please forward your resume to firstname.lastname@example.org
If you have some references for the same profile, we would really appreciate that.