Customer Support Executive

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Qualification: BE/MCA/BCA/BSc/BComExperience: 2 years Location: Basaveshwaranagar, BangalorePositions: 1 Requiremen...

  • Category: Customer Service
  • Published: 05/08/2015
  • Current Rating: /5 0 Vote

    Description

    Qualification: BE/MCA/BCA/BSc/BCom


    Experience: 2 years


    Location: Basaveshwaranagar, Bangalore


    Positions: 1


     


    Requirement Specification:



    • At least 2 years support experience in web applications

    • Should be agreeable for night-shift

    • Good analytical and problem-solving skills

    • Excellent communication, attention to details, accountability

    • Good verbal and email communication skills

    • Be able to work alone or within teams

    • Have experience working in the technology industry


    Roles & Responsibilities:



    • Understand the full functionality of client’s web application

    • Understand and resolve Customer issues

    • Communicate to customers on their issues

    • Setup the application for new customer

    • Create and manage customer IRs (Incident Report) on Jira Service Desk 

    • Work with the Engineering team to fix customer issues


    Phone Number : 9035099262

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