Customer Service Executives required for BPO

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We are hiring for fresher’s and experienced in the field of Customer Service Executives.The candidate qualificatio...

  • Category: Customer Service
  • Published: 03/09/2014
  • Current Rating: /5 0 Vote

    Description

    We are hiring for fresher’s and experienced in the field of Customer Service Executives.
    The candidate qualification must be intermediate minimum. Experienced and fresher’s may also welcome.


    Job Profile
    • provides online help to customer to place orders. Take orders over phone and forward to procurement team.
    • Answer the queries of both online and offline customers regarding registration, payment and delivery etc.
    • Handle customer inquiries, complaints over telephone and by email.
    • Provide customers with product and service information.
    • Enter new customer information into system and update existing customer information.
    • Follow up the order status to ensure right time delivery to customer.
    • Maintains record (database) of customer complaints and notify concerned department on timely basis
    • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
    • Enhances organization reputation by accepting ownership for accomplishing new and different tasks, exploring opportunities to add value to job.
    • Generates week wise, month wise, quarter wise &annual reports of customer satisfaction.
    Skills/Abilities
    • Fluent in Hindi, English, Telugu
    • People handling, interpersonal skills, Multi tasking.
    • Data entry/ Data base maintenance and report generation
    • Knowledge of invoice and non voice processes is preferred.
    • Responsible for handling inbound and out bound calls
    • These people would be interacting with the live customer service tele callers based via Voice and Non Voice.
    • Strong logical skills needed.
    • 0 to 3yrs experienced BPO candidates will be preferred.
    Interested candidates please forward your resume to ites.upaadhi@gmail.com


    If you have some references for the same profile, we would really appreciate that.



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