Customer Review Manager

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General PurposePlan, co-ordinate and control the review activities of the customer service team to maintain and enhance ...

  • Category: Customer Service
  • Published: 16/01/2015
  • Current Rating: /5 0 Vote

    Description

    General PurposePlan, co-ordinate and control the review activities of the customer service team to maintain and enhance customer relationships and reviews and meet organizational and operational objectives.Main Job Tasks and Responsibilities



    •     develop and implement customer service policies and procedures and reviews

    •     define and communicate customer review standards

    •     review and assess customer service contracts

    •     oversee the achievement reviews and maintenance of agreed customer service levels and standards

    •     direct the daily operations of the customer reviews team

    •     plan, prioritize and delegate work tasks to ensure proper functioning of the department

    •     ensure the necessary resources and tools are available for quality customer service delivery

    •     review customer complaints

    •     track customer complaint resolution

    •     handle complex and escalated customer service reviews

    •     monitor accuracy of review reporting and reviews data base information

    •     analyze relevant data to determine customer service reviews

    •     identify and implement strategies to improve quality of service, productivity and profitability

    •     liaise with company management to support and implement growth strategies

    •     co-ordinate and manage customer service projects and initiatives

    •     ensure budget requirements are met

    •     evaluate and performance manage staff

    •     identify and address staff training and coaching needs


    Education and Experience



    •     relevant bachelor's degree

    •     customer review management experience

    •     supervisory experience

    •     in-depth knowledge of customer service reviews principles and practices

    •     proficiency in Customer Reviews Management systems

    •     proficiency in MS Office applications

    •     product knowledge


    Key Competencies



    •     communication skills

    •     customer service reviews

    •     supervisory skills

    •     problem analysis and problem-solving

    •     decision-making

    •     planning and organizing

    •     initiative

    •     flexibility

    •     presentation skills

    •     stress tolerance


    Phone Number : 7030954123
    Website URL : http://crbtech.in/

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