Customer Review Manager

16/01/2015 Customer Service

Price: Check with seller

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General PurposePlan, co-ordinate and control the review activities of the customer service team to maintain and enhance customer relationships and reviews and meet organizational and operational objectives.Main Job Tasks and Responsibilities

  •     develop and implement customer service policies and procedures and reviews
  •     define and communicate customer review standards
  •     review and assess customer service contracts
  •     oversee the achievement reviews and maintenance of agreed customer service levels and standards
  •     direct the daily operations of the customer reviews team
  •     plan, prioritize and delegate work tasks to ensure proper functioning of the department
  •     ensure the necessary resources and tools are available for quality customer service delivery
  •     review customer complaints
  •     track customer complaint resolution
  •     handle complex and escalated customer service reviews
  •     monitor accuracy of review reporting and reviews data base information
  •     analyze relevant data to determine customer service reviews
  •     identify and implement strategies to improve quality of service, productivity and profitability
  •     liaise with company management to support and implement growth strategies
  •     co-ordinate and manage customer service projects and initiatives
  •     ensure budget requirements are met
  •     evaluate and performance manage staff
  •     identify and address staff training and coaching needs

Education and Experience

  •     relevant bachelor's degree
  •     customer review management experience
  •     supervisory experience
  •     in-depth knowledge of customer service reviews principles and practices
  •     proficiency in Customer Reviews Management systems
  •     proficiency in MS Office applications
  •     product knowledge

Key Competencies

  •     communication skills
  •     customer service reviews
  •     supervisory skills
  •     problem analysis and problem-solving
  •     decision-making
  •     planning and organizing
  •     initiative
  •     flexibility
  •     presentation skills
  •     stress tolerance

More Details

Total Views:3
Reference Id:#555561
Phone Number: 7030954123
Website URL: Click To Visit
Current Rating: /5 0 Vote


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