Customer Review Manager

16/01/2015 Customer Service

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General PurposePlan, co-ordinate and control the review activities of the customer service team to maintain and enhance customer relationships and reviews and meet organizational and operational objectives.Main Job Tasks and Responsibilities

  •     develop and implement customer service policies and procedures and reviews

  •     define and communicate customer review standards

  •     review and assess customer service contracts

  •     oversee the achievement reviews and maintenance of agreed customer service levels and standards

  •     direct the daily operations of the customer reviews team

  •     plan, prioritize and delegate work tasks to ensure proper functioning of the department

  •     ensure the necessary resources and tools are available for quality customer service delivery

  •     review customer complaints

  •     track customer complaint resolution

  •     handle complex and escalated customer service reviews

  •     monitor accuracy of review reporting and reviews data base information

  •     analyze relevant data to determine customer service reviews

  •     identify and implement strategies to improve quality of service, productivity and profitability

  •     liaise with company management to support and implement growth strategies

  •     co-ordinate and manage customer service projects and initiatives

  •     ensure budget requirements are met

  •     evaluate and performance manage staff

  •     identify and address staff training and coaching needs

Education and Experience

  •     relevant bachelor's degree

  •     customer review management experience

  •     supervisory experience

  •     in-depth knowledge of customer service reviews principles and practices

  •     proficiency in Customer Reviews Management systems

  •     proficiency in MS Office applications

  •     product knowledge

Key Competencies

  •     communication skills

  •     customer service reviews

  •     supervisory skills

  •     problem analysis and problem-solving

  •     decision-making

  •     planning and organizing

  •     initiative

  •     flexibility

  •     presentation skills

  •     stress tolerance

More Details

Total Views:5
Reference Id:#555561
Phone Number:7030954123
Website URL:Click To Visit
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