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Conversational AI is the most improved and has come a long way quickly. A few areas where conversational AI is effective.

Lead generation

Cold calling and emails are slowly losing their effectiveness, whereas the intuitive bots have been appealing to the prospects. They initiate a conversation with users to find out if they wish to purchase the product or not.

Customer support

Machine learning and NLP engines have made the bots smarter and more compelling which can handle a wide variety of products and services.

Feedback collection

Feedback collection has become a crucial part of understanding consumer behavior and can be used as a phenomenal result for banks.

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