22/06/2015 Computer - IT - Webs
We have developed a web-based contact center software using webRTC and freeSWITCH technologies. It is a complete web-based call center with many advanced features.
Key Features and Benefits:
Queue, route and distribute customer inquiries to agents based on agent skills
Create campaign wise scripts
Create N-level of IVR menu
Increase caller satisfaction by advanced call distribution techniques
Process voice calls, e-mail and Web-based transactions by a single group of agents, or route them to specialized agents in different groups
To get free demo of complete contact center software, drop an email at firstname.lastname@example.org
To know more about the software, visit https://www.ecosmob.com/contactcenter/
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