CLINT RELATIONSHIP MANAGER

28/12/2012 Marketing

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Description

CLINT RELATIONSHIP MANAGER


 EXEPERIENCE- 2 to 3 Year


 DESIGNATION – CRM & (Business Development)


 QALIFICATION – MBA (Marketing)


  SKILLS – Good Knowledge of Computer & Good communication skills(English & Hindi) &Preparation of monthly report and Daily CRM activity

 JOB DESCRIPTION -


Effective Management of Customer Relation Operations, ensuring maximum Customer Satisfaction by providing timely clarification of queries.

• Attend walk-in customers, briefing on details of project amenities, facilities etc. and regular follow up of enquiries.

• Analyze data according to customers balance dues and prepare reports for sending Reminders/Final reminders.

• Formal discussions with clients and customers to improve process flow. Identification of training needs through calls monitored and observation.

• Regular interaction with the client to improve/update the process.

• To handhold the customer through the pre-sales - post sales process till possession.

• Ensuring the completeness of the logs of prospective customer enquiries, Customer feedback reports, and follow-up records for outstanding amount etc. 

• Making changes in the mode of payments for the clients and responsible for cancellation/Refund or termination of Bookings as and when required.

• Coordinating with Back office and maintaining all the records.

• Manage and build customer relationships across entire life cycle of customer with the organization.

• Accountable for managing Cancellations, Transfers, Replacements and Refunds for respective locations


 


SALARY:     Negotiable


 

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Reference Id:#158708
Phone Number:8527141749
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