CLINT RELATIONSHIP MANAGER
EXEPERIENCE- 2 to 3 Year
DESIGNATION – CRM & (Business Development)
QALIFICATION – MBA (Marketing)
SKILLS – Good Knowledge of Computer & Good communication skills(English & Hindi) &Preparation of monthly report and Daily CRM activity
JOB DESCRIPTION -
•Effective Management of Customer Relation Operations, ensuring maximum Customer Satisfaction by providing timely clarification of queries.
• Attend walk-in customers, briefing on details of project amenities, facilities etc. and regular follow up of enquiries.
• Analyze data according to customers balance dues and prepare reports for sending Reminders/Final reminders.
• Formal discussions with clients and customers to improve process flow. Identification of training needs through calls monitored and observation.
• Regular interaction with the client to improve/update the process.
• To handhold the customer through the pre-sales - post sales process till possession.
• Ensuring the completeness of the logs of prospective customer enquiries, Customer feedback reports, and follow-up records for outstanding amount etc.
• Making changes in the mode of payments for the clients and responsible for cancellation/Refund or termination of Bookings as and when required.
• Coordinating with Back office and maintaining all the records.
• Manage and build customer relationships across entire life cycle of customer with the organization.
• Accountable for managing Cancellations, Transfers, Replacements and Refunds for respective locations
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