A router is the end product of technology and is liable to create technical errors demanding an immediate expert’s attention. Many times the disturbance creeps in where the consumer is irritated with the defective work ability of the device .Half of the users are annoyed with the Cisco router not working problem. The sufferers are relieved via the online or the live support which the company gives to the users depending if their router comes under the warranty period. The online help is accessible to all even if the warranty has expired. Also, one can get the Cisco router tech support via paying the company in return if the warranty card has become dead.