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Insurance companies Bound tedious, ineffective, and drawn-out questionnaires. But the insurance chatbot can easily engage customers by interacting directly with the through sending them a text with little replying to their queries looking for straight answers. As the consumers are getting more empowered through the advancement in the technologies and the ease of access of information, the insurance provider will need to look forward in innovating direction to improve the relationship between the policyholder and the provider. This all gets successful through a chatbot’s multi-channel integration.

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