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Description


  • *Handling the entire process

  • *Good at people management

  • *Capability to implement and improve the process (KRA, SL etc)

  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;

  • *identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards;

  • contributing information and analysis to organizational strategic plans and reviews.

  • *Develops call center systems by developing customer interaction and voice response systems, and voice networks;

  • designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

  • Maintains and improves call center operations by monitoring system performance;

  • *identifying and resolving problems; preparing and completing action plans; completing system audits and analyses;

  • managing system and process improvement and quality assurance programs; installing upgrades


                                    


. Responsibilities Include



  • Should responsible to communicate with primary clients to ensure that outsourced processes meet their standards of quality and efficiency.

  • Plan for growth over long periods of time.

  • Responsible for communicating and managing vendors as well as team.

  • Often responsible for overseeing all commercial operations.

  • They also implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance.

  • As well as participate in the development and presentation of proposals for business development.

  • Ensure the teams they are involved with are aware of the combined end goals

  • Establish operations objectives and work plans; delegate assignments to subordinate when necessary.

  • Conduct regular meetings to improve productivity, product knowledge, and customer satisfaction. 

More Details

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Reference Id:#386076
Phone Number:9408308228
Website URL:Click To Visit
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