BPO Trainer

12/02/2015 Customer Service

Price: Check with seller

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Job Description:

• Monitoring, coaching and providing feedback to improve performance
• Attend Client calibrations & quality reviews
• Identify process level gaps & analyze root cause of complaints
• Develop & implement effective training Programs & Modules
• Conduct training follow-up session and measuring effectiveness of training
• Active participation in developing training assessments for participant evaluation
• Soft Skills (Sales, CS & V&A training) with knowledge of System, Product and Process Training
• Process Expert - Knowledge & Delivery
• Do TNA (training need analysis)
• Ensure accurate, timely and efficient analysis of all reports pertaining to the trainees’ performance during the course or training
• Regularly updating training modules
• Conducting Quarterly / Weekly Refresher Tests for the process

Skills & Specifications:

• Public Speaking and presentation skills
• Ability to develop Curriculum
• Ability to design training, including the methods of assessing effectiveness
• Strong Communication and writing skills
• Good command over English Language
• Listening and time management skills
• Manage small as well as large groups
• Management Principles, Human resources procedures, customer service and computer skills
• Understanding of the aspects like Group Dynamics & Personal Psychology
• Familiar with communication techniques and media production


More Details

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Reference Id:#574889
Phone Number:02060504478
Website URL:Click To Visit
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