BPO Trainer

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Job Description:• Monitoring, coaching and providing feedback to improve performance• Attend Client calibratio...

  • Category: Customer Service
  • Published: 12/02/2015
  • Current Rating: /5 0 Vote


    Job Description:

    • Monitoring, coaching and providing feedback to improve performance
    • Attend Client calibrations & quality reviews
    • Identify process level gaps & analyze root cause of complaints
    • Develop & implement effective training Programs & Modules
    • Conduct training follow-up session and measuring effectiveness of training
    • Active participation in developing training assessments for participant evaluation
    • Soft Skills (Sales, CS & V&A training) with knowledge of System, Product and Process Training
    • Process Expert - Knowledge & Delivery
    • Do TNA (training need analysis)
    • Ensure accurate, timely and efficient analysis of all reports pertaining to the trainees’ performance during the course or training
    • Regularly updating training modules
    • Conducting Quarterly / Weekly Refresher Tests for the process

    Skills & Specifications:

    • Public Speaking and presentation skills
    • Ability to develop Curriculum
    • Ability to design training, including the methods of assessing effectiveness
    • Strong Communication and writing skills
    • Good command over English Language
    • Listening and time management skills
    • Manage small as well as large groups
    • Management Principles, Human resources procedures, customer service and computer skills
    • Understanding of the aspects like Group Dynamics & Personal Psychology
    • Familiar with communication techniques and media production

    Phone Number : 02060504478
    Website URL : http://crbtech.in/

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