20/01/2015 Customer Service
• Develop and manage project schedule which includes estimating the project duration, effort, and critical path as well as tracking the scheduled activities and milestones through completion.• Management and analysis of issues. Escalation of issues to higher management / stakeholders as needed• Build, manage and motivate the project team• Ensure the delivery of new products or services from the project, is to the appropriate levels of quality, on time and within budget, in accordance with the project plan.• Be responsible for the quality assurance and overall integrity of the program.• Manage third party and business contributions to the program as appropriate.• Communicate with all stakeholders.• Manage both the dependencies and the interfaces between projects and / or various IT groups.• Plan the project and monitor its overall progress, resolving issues and initiating corrective action as appropriate.
Skills & Specifications
• Knowledge of SharePoint, MS Project 2007, MS Excel/PowerPoint/Word• Beneficial but not required is PMP Certification• 5+ years of project management practical experience• Strong oral, written, and presentation skills• Competency in project management methodologies, processes, and tools.
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