BPO-Floor Manager

20/01/2015 Customer Service

Price: Check with seller

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Key Responsibilities:

• Understanding and supervising each Process (Non-voice and voice)

• Supervising staff for efficiency, errors and idle time

• Preparing Training Schedules and identifying persons requiring training

• Email and Voice Communication with Managers in Client’s office

• Reporting to CEO about day to day work.

• Managing Staff: Leaves, timeliness, behavior etc

• Following up with issues raised by Client for each process, to its logical end.

Skills & Specifications

• Excellent communication skills as it involves client interaction

More Details

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