BPO-Floor Manager

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Key Responsibilities:• Understanding and supervising each Process (Non-voice and voice)• Supervising staff for...

  • Category: Customer Service
  • Published: 20/01/2015
  • Current Rating: /5 0 Vote

    Description

    Key Responsibilities:



    • Understanding and supervising each Process (Non-voice and voice)


    • Supervising staff for efficiency, errors and idle time


    • Preparing Training Schedules and identifying persons requiring training


    • Email and Voice Communication with Managers in Client’s office


    • Reporting to CEO about day to day work.


    • Managing Staff: Leaves, timeliness, behavior etc


    • Following up with issues raised by Client for each process, to its logical end.


    Skills & Specifications



    • Excellent communication skills as it involves client interaction


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