BPO-Floor Manager

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Key Responsibilities:• Understanding and supervising each Process (Non-voice and voice)• Supervising staff for...

  • Category: Customer Service
  • Published: 20/01/2015
  • Current Rating: /5 0 Vote


    Key Responsibilities:

    • Understanding and supervising each Process (Non-voice and voice)

    • Supervising staff for efficiency, errors and idle time

    • Preparing Training Schedules and identifying persons requiring training

    • Email and Voice Communication with Managers in Client’s office

    • Reporting to CEO about day to day work.

    • Managing Staff: Leaves, timeliness, behavior etc

    • Following up with issues raised by Client for each process, to its logical end.

    Skills & Specifications

    • Excellent communication skills as it involves client interaction

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