BPO-Floor Manager

20/01/2015 Customer Service

Price: Check with seller

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Description

Key Responsibilities:



• Understanding and supervising each Process (Non-voice and voice)


• Supervising staff for efficiency, errors and idle time


• Preparing Training Schedules and identifying persons requiring training


• Email and Voice Communication with Managers in Client’s office


• Reporting to CEO about day to day work.


• Managing Staff: Leaves, timeliness, behavior etc


• Following up with issues raised by Client for each process, to its logical end.


Skills & Specifications



• Excellent communication skills as it involves client interaction

More Details

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