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Service now development course Content.Introduction to service now What is Service Now?Why and who can use Service Now C...

  • Category: Language Classes
  • Published: 29/04/2016
  • Current Rating: /5 0 Vote

    Description

    Service now development course Content.Introduction to service now What is Service Now?Why and who can use Service Now Concept of could computing in Service Now Introduction to ITIL Foundation Navigation and usersHelp Portals, releases.Customize HomepageCreating GaugesDefine CSS properties, UI properties Change Visibility of Homepage and banner Tables, Form, DictionaryCreating Application, module Creating tablesPersonalizing form and table layoutCreating section,ViewDictionary entriesDictionary overrides Reference qualifiers Related Lists Update Set’s Creation Creating an update setMerge update setRetrieve Update set in another instance Creating Workflow Workflow editor and workflow scriptsWorkflow activates and workflow contextWorkflow stages transitionsService Catalog management.Use of service catalog , back end executionCreating catalog item, record producer , order guideCreate RITM and catalog taskAttaching workflow to catalog itemsImporting data in service NowData sourcesXML ImportTransform MapsScheduled data importImport sets Transform scriptsData load automationUser AdministrationCreating groups Users and department sConcept of delegationCustomizing user profile Role @group membershipFetch detail of logged in user Email Notification Defining a template Define notificationEmails logsIntroductions to SMTP and POP mail servers Trigger email on event Create SLA@ ScheduleSLA Definitions SLA properties Attach SLA to tasksCreate schedule and child scheduleScheduled Jobs Introduction to scheduled jodsScheduled jobs logScheduled reportsAccess Control ListCreate Read, write and create ACL on table and filed levelDebug ACLSWrite ACL ScriptsConcept of privileged system adminContent Management (CMS)Creating site, pageDynamic content blockDefine Header, theme, style sheetCreating UI page MacrosIntroduction to web serviceSOAP Message  


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