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Sales Force CRM Concepts:
· What is CRM?
· How CRM can help?
· Sales force CRM Navigation terminology
· Compare Salesforce.com CRM with other CRM product
· Customization in sales force .com CRM
· Introduction to sales force CRM Setup tool
· Personal Setup· App Setup· Admin Setup
· Salesforce.Com Cloud Overview:
· Sales Cloud
· Service Cloud
· Collaboration Cloud
· Project development life cycle
· Sales force editions
· Apex data loader
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