09/01/2020 Other Services
Predictive Dialer is dialer software that can dial calls automatically using the contact list. The Dialer’s software is capable of confirmation before calling customers that the agents will be free to take the call. If dialer found anyone free then it will dial the numbers on the agent’s behalf. The software aims to minimize the time that agents spend waiting in between the conversations. Dialer makes a connection by connecting both and then optimizes dialing so it can move the agent from one call to the next.
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