26/12/2019 Other Services
Automatic Call Distribution Software (ACD) helps in routing the call to the agents based on caller data, business hours and agent’s skills. Using the ACD, all the inbound calls will be routed to the specific agent or department which is most qualified and able to solve the customer's query quickly. The main purpose of using an Automatic Call Distributor is to disperse the incoming calls to contact center agents or employees with specific skills.
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Xenottabyte Services Pvt. Ltd.
B-45, 3rd Floor, Sec-64, Noida-201301
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